Romanian Mitsubishi Enthusiasts

Astazi mi-au pus capac cei de la service asa ca am scris si un mail d-lui Takashi Nishioka

Pozele cred ca vb de la sine


Dear Sir,
My name Is ..... from Constanta, Romania. I am one proud owner of a new Mitsubishi Lancer from last June 2008. I like to mention that the New Lancer is my first car, and I can still remember 100 of reasons for choosing this car.
In the beginning of January 2009 unfortunately I was involved in a small car accident. The sport type front bumper of the car was damaged and it had to be replaced. I went to Mitsubishi representative from Constanta, Romania and the people from the service ware insuring me that is not a big problem and it can be changed in couple of days. They wore not having in that day the bumper for it but they had to receive some. After a week I called in for an update, but they still did not receive it. After four weeks they managed to receive the front bumper of the car and they can start changing the bumper. After another week I called in to see when I can pick up the car from the service. I was informed that also the front lamps had to be changed and yes, they did not have in stock. I would like to mention that in all this time the car was in the service shop. So it took another tow month to fix the car. In total it took them tree months to make a list of spare parts and to month the front bumper and a lamp. I am not even talking about the part of not using the car until end of march 2009. And now in June 2009 the paint is exfoliating from the bumper.
I cannot describe this in words
Why to put some extra energy and time trying at least to solve a problem when is easier to stay and to don't do nothing, anyway they receive the salary. Who cares that they destroy the image of the company in a couple of minutes what was built up with hard work in years.
The disappointing part is even bigger because in these hard times I still convince many people to buy a new Mitsubishi. What can I tell them now? That Mitsubishi is a good car but the service is lousy? You cannot have one without another. The service of the car is one crucial part for choosing a car.
Please take immediate action to resolve this problem.
Kind regards,
...........................


Cei care se duc la servic-ul din Constanta pt o problema au nevoie de:

2-3 pastile de diazepan
1 bate baseball
1l de benzina
1 bricheta
si unul sau mai multi reprezentanti ProTV

Groaznic!Eu daca o vopseam cu pensula iesea muuult mai bine!Astia nu au auzit ca suprafetele inainte de vopsire trebuiesc matuite si curatate,atlfel se cojeste vopseaua?
Apuca-te de facut reclamatii!

Incredibil!!! Cum se poate intampla asa ceva? Mai bine o reparai in spatele blocului cu o mana de vecini.
Cred ca esti foarte amabil cand faci necesarul de articole cu care sa mergi la service. Eu as scoate pastilele si as adauga mult mai multe bate si mult mai multe brichete!

De curiozitate, cine a fost sefu' de echipa (injineru sef) care ti-a semnat aprobarea de foaie service ("ca e de acord si sunt conform calitatii")? Macar da-l cu numele sa invete sa se mai responsabilizeze si oamenii, sa nu se tot ascunda dupa brand?

La nervi pe care i-am avut dupa 3 luni de asteptare, sa schimbe o bara si farurile (mentionez ca nici pana in prezent nu stiu dece au schimbat farurile fata) nu am mai stat sa vad cine era inginerul sef, dar o sa ma asigur ca de data asta sa il cunosc personal. O sa ii fac si lui o poza si am sa-l pun alaturi de pozele actuale.

Vorba lui George si Adrian: daca o vopseam in spatele blocului cu pensula iesea mai bine.

crezi ca o sa primesti raspuns ?! iti eu ca nu! si eu am trimis un e-mail prin care ma plangeam de sistemul de inchidere al portbagajului si ca reprezentantii de la service mi-au spus ca nu pot face nimic, cu toate ca stim cu totii solutia ... ia ghici ?! nici un raspuns, nici macar de la relatii cu clientii ... sa nu mai vorbesc de masurile luate .

Daca nu o sa primesc nici macar un raspuns atunci e simplu, asa cum am laudat masina asa o sa injosesc partea de service si deja aici am inceput primul pas. Iar daca o sa fiu tratat ca pana acuma o sa ma plimb cu masina prin tot service-ul lor, imi i-au bani pe asigurate si imi cumpar alta masina iar de data asta o sa ma asigur sa studiez mult mai atent partea de service pentru a alege o marca de masina.

Din nefericire cred ca acest caz se rezuma doar la faptul ca traim in Rromania si astia ne f.t cum vor ei. Pana aici !!! Atata timp cat eu imi platesc leasingu-ul, asiguratea si servic-ul la timp fara nici o intraziere am aceeasi pretentii si de la ei. O sa incep si eu sa nu mai platesc leasing-ul cu scuzele de rigoare, datorita service-ului prost si imposibilitatea de a folosi masina. (Daca nu poate sa vina sa ridice masina si sa o vanda la altul, sa vedem cine cumpara o masina second pe criza asta economica fara sa ceara un discount de 50%. Eu pierd un an de leasing si firma de leasing vreo 10000 euro, nu cred ca ii convine si o sa bata la usa servic-ului. Iar la asigurator ii explic fenomenul paranormal cum a cheltuit el 10000 de lei pentru raparati de calitate superioara. Nu cred ca o sa fie foarte incantati.

Acuma daca stau bine si ma gandesc ... astia nu sunt instare sa dea o mana de vopsea.... oare sunt in stare sa verifice directia, ABS-ul si placutele de frana... nu mai vorbesc de ESP...
Daca fac un accident datorita unei defectiuni tehnice si daca supravietuiesc JUR ca ii omor pe toti!!!


In concluzie noi nu suntem bataia nimanui de joc si trebuie sa luam masurile necesare pentru a ne proteja viata si familia.

sper ca ai dat cu CC si mitsu Europa.....dar sa faci plangere si la protectia consumatorului .....sa nu-i lasi nepedepsiti mama lor de nesimtiti ....

General Information
-------------------

Dear sir,

We, the Customer Relations Dept., Mitsubishi Motors Corporation have today
duly received your email on captioned for attention
to our Chairman via MAE(Mitsubishi Automotive Engineering).

Taking this opportunity, we thank you for your patronage with a Mitsubishi
Vehicle.

As to the issue you've raised,however, we have today forwarded your all
information to MME(Mitsubishi Motors Europe) so that
they will pass on the same to the authorized Distributor in Rumania, M-Car
Trading for further clarification and comments, which
please understand as the way to follow up under present business
transactions.

Thank you for your information and we appreciate you'll understand our
above position.

With best regards

H.Kubo
Customer Relations Dept.
Mitsubishi Motors Corporation



-----09/06/08 08:43 -----
|---------+---------------------------->

| | |
| | 2009/06/07 01:09 |
|---------+---------------------------->
>---------------------------------------------------------------------------------------------------------------------|
| |
| 宛先: |
| cc: |
| 件名: Attention of Takashi Nishioka Chairman and Chairman, Representative Director

Cred ca incep sa ma fac ascultat Va tin la curent.

Un inceput bun!Daca tot isi bat joc de beneficiar,in speta posesorul de Mitsubishi,macar sa le facem antireclama si reclamatii,eventual si un reportaj negativ in emisiuni si publicatii de specialitate!